Discover why we are the only choice for Property Management

Frequently Asked Questions

These are some of our most frequently asked questions. If your question is not addressed here, please feel free to call our office at 323-977-2008 during business hours from 9:00AM - 5:00PM Monday-Friday or email

We can hold the property for up to 21 days. The only way to hold a rental home is to have an approved application and submit the required security deposit in the form of a Cashier’s check.
The Tenant Security Deposit if fully refundable minus any charges for property damage, unpaid rent, unpaid late fees, etc.
Click here for Online Application

Click here for Rental Criteria

We can also provide you with a link via email to apply and pay your required (non-refundable) application fee. Please contact or call 323-205-7399
You must submit your pet application through and pay your required pet application fee. All pets must be approved in writing by the Landlord or Agent of the Landlord. We do not charge pet rent or pet application fee for emotional support pets, service animals, and assistance animals.
Rent is always due on the 1st of the month. Tenants have a 3-5 day grace period depending on your lease agreement, regardless of the holidays.
Unfortunately, the security deposits are separated from rent payment. If you do not pay, you will be subjected to a late fee that can have an effect on your credit scores. Your security deposit will be returned to you within 21 days after you move out.
The most efficient way is to go to your tenant portal and submit a work order. You can also call our office at 323-977-2008 from 9:00AM-5:00PM Monday - Friday and 888-285-6884 for after hours emergencies.
The definition of a maintenance emergency is something which can cause serious damage to the property or your safety and cannot wait till the next business day. Our call center will determine if you have a true emergency and contact an emergency vendor. Examples include no electricity, gas leaks, fire, carbon monoxide presence, and major water leaks.
You can contact your property manager during business hours and/or you will have to call a locksmith at your own expense.
Systematic Code Enforcement Fees (SCEP) is a fee that property owners and tenants of rent-controlled properties pay. The fee covers building inspections by Housing + Community Investment Department (HCIDLA) to ensure each unit meets city codes.
The management cannot provide access to the vendor due to time constraint and liability reasons with the exceptions of emergencies. We recommend that the tenant is home to provide access when scheduling the repair of a work order. If you wish, the tenant can coordinate access with the vendor directly.
The charge by paying with credit or debit card is around $51 per transaction plus 3% of the amount. This is not a PMI Charge but a service fee from the bank and payment processor. The management did not allow credit card payments in the past but we enabled it due to COVID-19. Residents can use ACH for $1.95 per transaction or mail in a personal check or cashier’s check at the address below.

PMI Golden State
15303 Ventura Blvd #900
Sherman Oaks, CA 91403
It takes 3-5 business days for the payment to settle. The payment processor will not let you make another payment until the prior payment settles. If you have a roommate, make sure you are using a different and your own login to avoid this issue. Please make payments in full to avoid late fees.
In your Tenant portal, you can download a copy of the documentation under the “Documents” tab. Please contact your account manager if you don’t see the copy of your lease.
All utilities need to be turned on before move in. PMI has partnered with Citizen Home Solutions; free utility concierge companies that can help you turn on all utilities for free. 

If CHS has not contacted you already, please submit your information at the link below:

You can also locate the utility providers on your own at the link below:

Per your lease agreement, it is required that you maintain renters insurance. Renters insurance covers your personal belongings should they get damaged due to an accidental damage with the house. For example: an electrical surge damages your electronic device or you have to relocate due to fire, flood, and etc. These damages shall not fall on the landlord or management. It shall be claimed against renters insurance. Please make sure that personal belongings, liability, theft, and loss of use are covered under your renter’s insurance policy.
Tenants are notified 90 days before their lease expires to let them know that the lease is ending soon. Our management team will work with you and try to secure a new lease 30 days prior to the lease expiring via electronic signatures. If you do not wish to renew the lease, our staff will schedule a pre-move out inspection with you 2 weeks prior to your move-out date.
The new occupant will need to fill out an application and submit proof of income. Once approved by the owner, they will be added to the lease. Please note that the same terms and conditions still apply.
  • National Association of Residential Property Managers Logo
  • Equal Housing Opportunity Logo
  • AAGLA Logo
  • Realtor Logo
  • PMI Golden State, Property Management, Sherman Oaks, CA